A Technical Account Management (TAM) serves as a fixed technical contact partner for all questions concerning the use of Univention products. It is the ideal expansion to support and service level agreements for customer and partners who require close, personal support from a technician. It involves the following additional advantages:

• Individually assigned, personal contact partner for all technical questions with high expertise for the customer situation on the one hand and Univention products on the other hand as well as a fixed hourly rate for the customer.

• Proactive support for the optimal use of Univention products

• Optimisation of the work of Univention support and project teams thanks to regularly updated documentation of the relevant features of the customer infrastructure

• Early information on the planning and effects of new product releases and expansions

• Support in the planning and preparation of updates and migrations

• Representation of customer interests as far as product management is concerned in the planning of new product versions

Are you interested in our technical account management offer? Then please do not hesitate to contact us on: +49 (0)421 22232-0 or via our contact form